Question 1

How does Cliff Group connect AI to ServiceTitan?

Accepted Answer

Cliff Group Technologies builds a custom MCP (Model Context Protocol) server for your ServiceTitan account. The MCP server exposes ServiceTitan data and actions to AI agents through a governed interface, deployed inside MOPAC, our proprietary AI Gateway platform. AI can look up customers, create jobs, check availability, quote from the live pricebook, and update records — with role-based permissions and complete audit logging.

Question 2

Is it safe to give AI access to my ServiceTitan data?

Accepted Answer

Only with a governance layer like MOPAC. ServiceTitan contains your customer data, payment history, and dispatch schedule — all information that needs role-based access controls and audit logging. Cliff Group's ServiceTitan MCP servers are deployed inside MOPAC, which enforces the same permission model you'd use for a new employee and logs every action.

Question 3

What can the AI actually do inside ServiceTitan?

Accepted Answer

The AI can look up customers and job history, create jobs and work orders, check tech availability and book appointments live, reference your pricebook for quoting, pull membership data, answer invoice questions, and generate reports. Read actions are fast. Write actions are governed through MOPAC's approval workflow with role-based rules defined during discovery.

Question 4

What does a ServiceTitan MCP server cost?

Accepted Answer

ServiceTitan MCP builds are custom-quoted at $8,000–$40,000+. A standard ServiceTitan + MOPAC build with 2–3 user roles typically runs $12,000–$20,000. Every engagement includes a free 30-minute strategy call and a fixed-price proposal before work begins.